Owners and support
Help with charging, security and looking after your Swift, from one UK point of contact.
Talk to us first
For anything to do with your Swift, including warranty, parts and servicing, call or email our UK team. Have your order details to hand.
- Call 0333 360 9994
- Email sales@eped.uk
Charging the battery
Lift the battery out and plug it into an ordinary household socket, at home or at work. The 20.8 Ah battery reaches 80% in about 3 hours. No driveway, wallbox or charging point is needed.
Security
The Swift has an alarm and an immobiliser, and the battery locks into the bike. When you can, take the battery indoors with you. We'd recommend cycle insurance for theft and liability.
Warranty, servicing and parts
Warranty, parts and support come directly from EPED, a UK company based in Southampton. Call or email us with your order details and we'll take it from there.
Where you can ride
On roads, and on cycle lanes and routes where cycling is permitted: the same places as a bicycle. Not on pavements. In Great Britain, for riders aged 14 and over.